Are you planning to expand your Online Business to Germany?

Enida's got you covered.

What we do? We bring your German Online Business to the next level!

Enida Customer Support

You need German and/or English Customer Support for expanding your Online Business? Whether it is Amazon, ebay, magento, shopify, shopware, zendesk or your email program: We have got you covered!

Verbesserungen für Kundensupport

Enida Copywriting

German product listings and flawless German communication with your customers are crucial in Germany. Thus, we offer our Enida Copywriting Service. Whether you need an optimised German After Sales Sequence, Product listings and Keywords or just email templates to communicate with your customers: We can help you out!

Expand your Online Business to Europe now!

Conquer Europe and sell your products on the fastest growing marketplace - Germany. With Enida, your German Customer Support solution, you are perfectly armed.

"Germany is, in fact, the largest international market for Amazon, generating $11.9 billion in revenue and accounting for more than 13% of the top line" -Source: Fool.com

"Germany now accounts for 14.2% of Amazon’s total sales. United Kingdom represents 9.8%, and Japan accounts for 10.3%." -Source: Internetretailer.com


Do you want to expand your Online business to the fast growing Online Marketplace in Europe? We look after your English and German customer support, take care of all your Support inquiries and make sure you’re fully updated on all ongoings every week! We provide support with all your daily tasks, enabling you to fully focus on your Online Business. We offer the following services:

Buyer Messages

Enida replies to all buyer messages for you. And not just in any manner, but in a way that your customers will always have a reason to smile.

Customer Feedback

Whether product review or seller feedback - Enida keeps an eye on everything and handles it accordingly. (Amazon specific)

Negative feedback removal

When a customer leaves negative seller feedback which does not directly refer to our service, we report it to Amazon so it can be removed. (Amazon specific)

Highlight Report

In our weekly report, we summarize promotional codes used, replacement shippings, information from product testers and customer requests.

Enida Set Up

We know what customers want. Therefore, we review your existing Amazon business and optimize your customer communication before we get going with our usual service.

You are safe with us

No one wants all their passwords floating around the Internet. Therefore, we use Keeper Security to always have your passwords in a safe place.


We are very good at what we do. We give 150%. Everyday. But there are always requests that we cannot fulfil and therefore we have partnered up with several individuals as well as services. So have a look! Dig in and don't forget to mention Enida.

Optimised European Product Listings
You need professional, optimised product listings to sell your products on Amazon’s EU Marketplaces? Whether you are already selling in Europe or plan to do so, Dave, Jeremie and their team specialise in creating optimised listings for Germany, the UK, France, Italy and Spain. Click here to learn more.
Product Promotion
Sales and reviews drive success on Amazon. With Amazon now prohibiting sellers to provide free or discounted products in exchange for a review, AMZ Europe now offers a service to generate initial / additional sales. Amazon TOS compliant, hands-off and multilingual service that promotes your products in Europe. Click here to learn more.
Product, review and inventory overview
Whether you want to stay ahead of all product reviews coming in, your PPC or your inventory, Sellics gives you an overview about everything that is happening in your Amazon business. Click here to learn more. Alternatively, CashCowPro is another option to gain an overview about everything that is happening. Have a look here to explore the alternative!
Amazon VA Training
You don't have a VA for your (English) account yet because you fear the hassle of training them? With Amy's and Kristin's online course you will learn everything you need to hire and train a VA. Or you can just let the VAs train themselves? Brilliant! I know! Click here to get to the course.

Questions? Get in touch!

All the fields are required

We have big plans!

You want to know when there are news of Enida? Enter your data in our Enida news list and we get back to you as soon as there are news.

We won't spam you. Promise.