"Let’s talk about customer support and its perceived image around the world. I admit it is not the sexiest job in the world but it can be very, very beneficial for your eCommerce business.
For most business owners customer support is the last thing they think about. It is solely something they have to do once customers notice the company. Funnily enough, most business owners hire customer support last. It’s a huge pain. It only wastes money. Sadly though, the majority ignore the potential benefits you get when you focus on what your customers have to say.
Here’s a big welcome to the business owners who run eCommerce businesses and want to explore how customer support can open doors for new possibilities."
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Picture by Bench Accounting