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Your German customer support agency for your ecommerce business!


Are you planning to expand your Amazon Business to Germany?

Enida's got you covered!


Check us out!



Every shop is different. Therefore we determine a special (German) customer communication so we can get started as soon as possible!

Customer feedback

Whether product review or seller feedback - Enida keeps an eye on everything and handles it accordingly.


Negative feedback

When a customer leaves negative seller feedback which does not directly refer to our service, we report it to Amazon.

Highlight report

In our weekly report, we summarize promotional codes used, replacement shippings, information from product testers and customer requests.


Buyer messages

Enida replies to all buyer messages for you. And not just in any manner, but in a way that your customers will always have a reason to smile. 

Your secrets are safe

We use Keeper Security to always have your passwords in a safe place. Also all of our Enidas use Two-Way-Authentication to ensure your security.


Holiday & sickness cover

We have a team of assistants, who mutually fill in for each other! There’s no longer a need for making alternative cover arrangements.



A few of our happy customers

Other feedback from our sellers you can find here: facebook